Short answer: ChatGPT Work is OpenAI’s agent inside ChatGPT for longer, multi-step tasks, launched on 9 July 2026. On 22 October 2026 Uber started rolling it out to more than 30,000 employees worldwide, after a pilot with 1,000 people. It works across connected apps such as Gmail, Google Drive and Slack and hands back finished documents, slides and analyses.

By Agent Playbox Editorial · Published · Updated

ChatGPT Work: Uber gives OpenAI's agent to 30,000 staff

Key facts

What did Uber announce on 22 October 2026?

Uber announced the company-wide rollout of ChatGPT Work, starting on 22 October 2026. The agent runs inside ChatGPT Enterprise and is becoming available to more than 30,000 employees across Uber’s global workforce (OpenAI). OpenAI calls it Uber’s first company-wide deployment of an agentic platform built for knowledge work.

The move follows a pilot with 1,000 employees from finance, operations and product. Sumanth Sukumar, Uber’s VP of engineering, told TechCrunch that about 80% of those early users were non-engineers, and that they used the agent to analyze operational data for trends, localize training materials for different markets and languages, and build personal interactive dashboards. Uber’s CTO Praveen Neppalli Naga described the company as “a company of builders” and said he can’t wait to see what teams build with it.

What is ChatGPT Work and what can it do?

An agent for finished work, not just answers

OpenAI introduced ChatGPT Work on 9 July 2026 as “an agent in ChatGPT that helps you take on more ambitious tasks” (OpenAI). It gathers information across your apps and files and creates finished materials such as sheets, slides, docs and web apps. For complex projects it can stay with the job for hours, breaking it into smaller steps. You can follow its progress, answer its questions, change direction and approve important actions as it works (ChatGPT release notes).

Scheduled Tasks keep work moving

Scheduled Tasks can run once, repeat on a schedule or trigger, or monitor for changes. OpenAI’s examples include refreshing a weekly meeting agenda from Slack updates, checking dashboards each morning and sending a summary, and updating a presentation when new feedback arrives by email. Since 25 August 2026, tasks can also react to webhooks such as new Gmail messages, Slack channel messages and GitHub pull request activity, and can be shared so a colleague can run their own copy (release notes).

Plugins, Sites and the desktop app

Plugins connect ChatGPT Work to Slack, Microsoft Teams, Google Drive, SharePoint, email, calendars, CRMs and project trackers. Sites, in public beta, turns work into a shareable interactive site or web app, such as a live dashboard or project tracker. On the new desktop app for Mac and Windows, Work can use local files and apps with your permission, a built-in browser and Computer Use (OpenAI).

How much does ChatGPT Work cost and who can use it?

On web and mobile, ChatGPT Work is available on paid plans except Free and Go; Pro, Enterprise and Edu users got it first, with Plus and Business following. In the desktop app, Chat, Work and Codex are available on every plan, including Free (release notes). Plus costs USD 20 a month (OpenAI Help); Pro comes as Pro 100, Pro 200 and Pro 500 at USD 100, 200 and 500 a month (OpenAI Help). A ChatGPT Business Standard seat costs USD 25 a month, or USD 20 billed annually, and includes ChatGPT Work; Premium seats with higher limits cost USD 125, or USD 100 billed annually (OpenAI Help).

Work draws on your plan’s included usage and follows the same usage structure as Codex, so larger tasks use more. Enterprise and Edu admins can set spend controls, group limits and individual overrides (OpenAI). Uber did not disclose what it is spending on the rollout (TechCrunch).

What does the Uber rollout mean for businesses?

A rollout at this scale is a strong signal that agents for everyday knowledge work are moving from pilots to whole companies. Uber is pairing the tool with its internal AI skills library, approved integrations and dedicated employee training, across functions including operations, finance, marketing and product, while its engineers keep using Codex (OpenAI). Rather than prescribing one use, Uber is giving teams room to experiment and will track which workflows they build and how those help (TechCrunch).

If you want to try similar jobs, our research analyst and meeting notes follow-ups templates, the lead research before calls and weekly update draft use cases, and the document generation skill are good starting points.

How does ChatGPT Work keep companies in control?

OpenAI says ChatGPT Work is built on the security, privacy and workspace management foundation of ChatGPT Enterprise. Admins decide who has access, which company context and tools it can use, and which actions it can take. The Compliance API gives visibility into Work conversations and actions at scale, and Auto-review uses OpenAI’s most advanced models to check important actions involving connected tools before they happen (OpenAI).

How does ChatGPT Work compare with Claude Cowork and Copilot Autopilot?

Claude Cowork is Anthropic’s agentic workspace for non-coding knowledge work, centred on the desktop and on files in folders you choose. Microsoft Copilot Autopilot is a persistent agent with its own identity inside your Microsoft 365 tenant, and is still in private preview. ChatGPT Work is generally available across ChatGPT’s paid plans and now runs at Uber’s scale.

See ChatGPT Work vs Claude Cowork and ChatGPT Work vs Copilot Autopilot for side-by-side facts. OpenAI’s always-on Dots agents are a separate product; read our Dots launch story.

What should you watch next?

OpenAI and Uber plan to share more about adoption, use cases and measurable outcomes as the rollout progresses (OpenAI). The usage numbers, customer results and pricing for heavy use beyond plan limits are not public yet. Coverage from The Next Web also places the rollout in Uber’s wider effort to get more from its AI spending. We will update the ChatGPT Work profile as new facts are confirmed.

Timeline: how did we get here?

Agent snapshot: what do we know so far?

Facts below come from the agent profiles in our directory, each linked to its source.

ChatGPT Work at a glance

Full ChatGPT Work profile

Claude Cowork at a glance

Full Claude Cowork profile

Microsoft Copilot Autopilot at a glance

Full Microsoft Copilot Autopilot profile

Related comparisons and guides

Agents in this story

ChatGPT Work

business agent

OpenAI's agent inside ChatGPT for longer, multi-step work: it works across your connected apps and files, stays with a project for hours and hands back finished docs, sheets, slides, reports and Sites.

Claude Cowork

business agent

Agentic workspace for non-coding knowledge work: give it a goal and it works across your files and tools.

Microsoft Copilot Autopilot

business agent

Microsoft's persistent, proactive and personal agent (formerly Scout): give it a name, a role and a goal and it keeps working in the cloud inside your Microsoft 365 tenant, even when you are not.

Frequently asked questions

What is ChatGPT Work?

ChatGPT Work is OpenAI's agent in ChatGPT for longer, multi-step tasks. It works across connected apps and files and creates finished documents, spreadsheets, presentations, reports and Sites.

When did ChatGPT Work launch?

OpenAI launched ChatGPT Work on 9 July 2026. Uber began rolling it out company-wide on 22 October 2026.

How many Uber employees get ChatGPT Work?

More than 30,000 employees across Uber's global workforce, up from a pilot of 1,000.

How much does ChatGPT Work cost?

It is included in paid ChatGPT plans except Free and Go on web and mobile, such as Plus at USD 20 a month or a Business Standard seat at USD 25 a month. The desktop app offers Work on every plan, including Free.

Which model does ChatGPT Work use?

It launched with GPT-5.6. GPT-6.1 Sol has been available in ChatGPT Work since 29 September 2026 and is Uber's default model.

Sources

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